Return policy

At [Store Name], we stand behind the quality of our top-selling kitchen essentials. If you aren’t 100% satisfied with your purchase, we’re here to make it right.

1. 30-Day Return Window

You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging (including all inserts and accessories).

  • Accompanied by the receipt or proof of purchase.

2. How to Start a Return

To start a return, please contact us at [support@yourstore.com] with your order number and the reason for the return.

  • Approval: Once your return is accepted, we will send you instructions on how and where to send your package.

  • Note: Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping

  • Changed your mind? For "remorse" returns (e.g., you decided you didn't want the color or size), the customer is responsible for paying the return shipping costs.

  • Defective or Wrong Item? If the item is damaged upon arrival or we sent the wrong product, [Store Name] will provide a pre-paid shipping label at no cost to you.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed automatically to your original payment method within 5–7 business days.

  • Late Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company; it may take some time before your refund is officially posted.

5. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Perishable goods (such as food, herbs, or oils).

  • Personalized or custom-made kitchenware.

  • Items marked as "Final Sale" at the time of purchase.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

For any questions regarding your return, please reach out to our team: Email: [support@yourstore.com] Hours: Monday – Friday, 9am – 5pm EST